Before I begin - please excuse my ignorance - I am totally technology illiterate!!!
When I bought my laptop from Dell I paid for a McAfee virus protection package with it. Then when I was downloading a programme (this was about a year ago), I think MSN messenger, it said I'd need to download *given link* to download the programme. That turned out to be Norton - which I downloaded for free so I could get MSN, but just the problem detecting part of it, anything to treat any errors I'd need to pay for, but I didn't see the point in upgrading as I have full McAfee which seems to do it's job. But this Norton is constantly running irritating scans nevertheless, and recently has started saying that his detected x amount of threats on my PC, but that I'd need to upgrade to the full version and pay whatever in order to get rid of them. It's risen from 2 detected threats to something like 139 detected threats now. However when McAfee occasionally runs a scan and does whatever it does in the background it always says there is no problem. Is Norton bullshitting about these supposed threats in order to try and get me to pay for the full thing to get rid of something that doesn't exist, or could it somehow be detecting things that McAfee has missed? This has been going on quite a while… Also, would you recommend I get the useless Norton I have off my PC all together, or should I upgrade that and get rid of McAfee?
*confused technophobe here*!!
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2 responses so far ↓
1 L S // Dec 29, 2008
You don't need to download Norton to get Messenger… o_O Makes me think you had a virus come in then, who knows??
It's possible that one would be finding things that others don't - no one program gets everything. But you shouldn't have two anti-virus programs on there and both running anyway.
Go here and run through this guide and see what happens:
http://forums.majorgeeks.com/showthread.php?t=35407
And use this to remove the "Norton" supposedly there - if the tool says it doesn't find anything, I'd be even more suspicious that it's a virus:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
If you aren't sure what the program is and can open it and look, use the Help –> About menu to have a look. And/or just see what, if anything, is in your All Programs menu. If you still don't know, make an educated guess.
2 Denim // Dec 29, 2008
First of all, never install more than one antivirus. Back to your problem, I'd suggest you delete both of these antivirus and install ESET NOD32 Antivirus, it's fast, easy and can easily detect viruses from your system.
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