AVG problem?

49 responses so far ↓

• 1 TNguy // Jun 27, 2008

  Uninstall your currrent AVG from the Control Panel…Add/remove programs (XP) or Program Settings (VISTA)

  Restart your pc

  Download AVG 8.0 from their site and reinstall AVG.

  Fully scan your pc

  AVG stopped support of 7.5 in May but updates have still worked for a while.

  I also suggest Spybot S&D and CCLEANER. Both FREE and linked on my profile page.

• 2 Name-R // Aug 30, 2008

  Mostly a firewall is preventing internet access of update process .

• 3 gw // Aug 30, 2008

  Re: 7.5 vs 8.0….I have 8.0 and have been getting the same CTF message for 2 days. I also disabled the firewall from Norton, even though it has worked fine for the last 3 years. The message just popped up after starting up one morn after shutting down the night before. No new programs or changes made to system.

  I think there is another answer out there, I have not found it yet.

• 4 gw // Aug 30, 2008

  Oh, and no, Windows firewall is not enabled. However, I do seem to remember a notice that Windows update was being installed while I worked the day before this started. Makes me think that MS caused the problem and either they or AVG will take care of it. I am waiting a few days prior to worrying about it. I still have Norton running until then, and as I said, they have both been “playing nicely” together for the last 2 or 3 years without problems.

• 5 dave // Aug 31, 2008

  gw i think your right windows updated recently and i have the same problem

• 6 Jon // Aug 31, 2008

  Same with me…updated to windows service pack 3 and now i get the same error message.

• 7 Darrell // Sep 1, 2008

  Exact same issue for me. I haven’t tried a re-install of AVG yet, hoping there will be a patch\fix instead.

• 8 Anonymous // Sep 1, 2008

  same problem here. no updates. no changes.

• 9 Big Daddy // Sep 1, 2008

  Hmm, I see this is a new problem. Started for me too out of the blue yesterday. I strongly suspect an error in the AVG automatic update that was likely last installed and am hoping a fix will take place on AVG’s end very soon. I didn’t do anything with Windows at all recently, so I don’t think that’s it. I’ll give’em about 24 hours to resolve it, then try an uninstall/reinstall, but I hate flying without a net.

• 10 Anonymous // Sep 2, 2008

  AVG website must be having problems. The program can’t check for updates because it can’t download the updatelist (update control CTF file).

• 11 tony k // Sep 2, 2008

  Do a manual download of the smaller 2 files then a manual update via the Tools menu - fixed
  http://free.avg.com/ww.download-update

• 12 dom // Sep 2, 2008

  Exact same thing here it def has something to do with the windows update my other comp witch has no internet connect had it working fine i pluged in the internet and as soon as the windows update thing came up ….invaild ctf file hope there will be a fix soon

• 13 Bob D // Sep 2, 2008

  Tony was right. Just download the updates from the AVG site to a folder where you can find them and open the AVG interface and press Tools and Update from directory then point to the correct folder and AVG will do the rest.

  Thanks Tony, I forgot I had to do that before.

• 14 Kevin N. // Sep 3, 2008

  I found the following on another forum. Worked for me.

  You need to delete the CTF temp files in C:\Documents and Settings\All Users\Application Data\Avg8\update\download…. Dont delete all the .bin files in there unless you want to re-run all updates since your original installation. Only delete the avginfo files that end with .ctf….

• 15 Sally // Sep 3, 2008

  manual download worked like a treat!! Brilliant
  FYI
  I took my system restore back to Monday and still it would not work through the auto download.

• 16 Darrell // Sep 4, 2008

  Thanks Kevin, Deleting the *.ctf files worked, and now the auto web updates are working well.

• 17 Karen // Sep 5, 2008

  How do I find the files to delete?

• 18 Raf // Sep 6, 2008

  @Karen,
  Kevin wrote exactly the folder where these files are located, so what are you asking for ?
  @Kevin,
  Thanks a lot - your solution works like a charm.

• 19 Bert // Sep 13, 2008

  Follow Kevin’s advise, it works. Great, thx mate!

• 20 dennis // Sep 15, 2008

  if you cant find the file it should be hidden =)

• 21 Sagi // Oct 2, 2008

  thanks Kevin, it worked.

• 22 skmarshall // Oct 4, 2008

  Thanks Kevin, brilliant indeed

• 23 Kripx // Oct 6, 2008

  THANK YOU SO MUCH Kevin
  it worked:)

• 24 Anonymous // Oct 21, 2008

  Thanks Kevin

• 25 Anonymous // Oct 23, 2008

  thanks Kevin, it worked.

• 26 Russsell // Oct 25, 2008

  Thanks Kevin,

  Worked for me to

• 27 annon. // Oct 25, 2008

  I have Vista. Where do I find these files? I’ve been having the same CFT issue but cannot locate the update files to download.

• 28 Anthony // Oct 25, 2008

  Good old vista, nothing is easy!! go toC:\ProgramData\avg8\update\download and you’ll find it

• 29 oldgringo // Oct 25, 2008

  i deleted the cft files by cutting and pasting the file C:\Documents and Settings\All Users\Application Data\Avg8\update\download into a search on the harddrive …i had 3 cft files at the very top of the list…i deleted these and then tried a update and it worked perfectly..thanks to all for the help..on a side note i sent an email to avg about this problem..i wonder if they will get back to me with an answer?…oldgringo

• 30 annon. // Oct 26, 2008

  Anthony - Thank you! I finally found it and everything is updated. Thanks!:-)

• 31 Chip // Oct 26, 2008

  Thank you Kevin!!!!

• 32 Doris // Oct 27, 2008

  http://www.strategyonline.co.za/blog/?p=876 contains an AVG Mechanic utility that quickly fixes this problem in just seconds.

• 33 Rachel // Oct 27, 2008

  Thanks so much!!! You guys are a blessing.

• 34 Susan // Oct 30, 2008

  Thank you so much for sharing this info, you saved me a lot of headache!

• 35 Concano // Nov 1, 2008

  Thanks Kevin,

  There is a beer waiting for you in Spain :-).

• 36 meh // Nov 1, 2008

  worked for me as well thanks so much…

• 37 Eleni // Nov 2, 2008

  Having the same problem…I have vista and have searched where Anthony said the files should be and can find nothing! Can anyone help me? I’ve searched for update files for avg with no luck. I have the free version… does this make a difference?

• 38 Robin // Nov 2, 2008

  http://free.avg.com/faq.num-1567?srch=invalid-ctf-file#faq_1567

  This does it quick as well

• 39 Paul // Nov 4, 2008

  Thankyou !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

• 40 Eleni // Nov 8, 2008

  Thanks so much Robin, worked like a charm!!

• 41 Tiffany // Dec 9, 2008

  Thanks Robin!!! it worked!

• 42 ahkhoon // Jan 1, 2009

  Kevin’s solution worked. Thanks!

  Happy New Year!

• 43 Mark Sherman // Jan 2, 2009

  Thanks, it worked.

• 44 zack // Jan 9, 2009

  thx,it worked

• 45 Mordecai // Jan 20, 2009

  Thanks Kevin! Your idea worked! have a nice coooolllld San Miguel Beer on me when you come to the Philippines.

• 46 Rick_Roller // Jan 20, 2009

  Great I am using Vista and this worked

  I saved the two smaller files to a folder on my desktop then I updated via Tools.

  Thanks

• 47 Sasquatch // Jan 23, 2009

  … Kevin when you’ve finished drinking all those beers, come down under to Australia for a cold tinny! Cheers

• 48 Buffy // Jan 31, 2009

  Thank you so much. That worked perfectly in Vista!

• 49 tieme klompe // Jan 31, 2009

  thanks anthony for helping out us vista users

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