I have been infected with the blasted anti virus pro virus since last week and cannot seem to get rid of it. I tried calling Microsoft PC Safety and even after 2.5 hours of them helping me delete files it is still there. We have ran the malware bytes, ewindo, ad-ware, symantec, and even manually deleted files in safe mode from the temp, %temp%, and system32 folders. It keeps blocking me from going to additional websites to download new spyware scanners and even blocked the help people from remotely accessing my computer. It also will not let me restore it to an earlier date! I really think I might throw the computer out the window and go buy a Mac…..
Does anyone have any other suggestions?
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9 responses so far ↓
1 Cristi I // Nov 20, 2008
Try antivirus software from this source:
If it’s not working, buy a Mac
2 gregger1966 // Nov 20, 2008
start your computer in safe mode with networking by tapping the F8 key while it is booting up…go to control panel add/remove and take out anything to do with symantec and norton as they are garbage…now go to http://www.avast.com and download the free home version….run a boot time scan which is part of the set up….it will get rid of that nasty little virus along with others as well…it also has awesome resident protection….after it reboots,install the free version of superantispyware and update it and run a full scan…your computer will run like a top and the two programs play nice together…cheers
3 ilknur K // Nov 20, 2008
Restart you Computer Safe Mode How to Restart Computer Safe Mode Windows XP
If Windows XP is the only operating system installed on your computer, booting into Safe Mode with these instructions.
* If the computer is running, shut down Windows, and then turn off the power
* Wait 30 seconds, and then turn the computer on.
* Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a “keyboard error” message. To resolve this, restart the computer and try again.
* Ensure that the Safe mode option is selected.
* Press Enter. The computer then begins to start in Safe mode.
* When you are finished with all troubleshooting, close all programs and restart the computer as you normally would. http://www.pchell.com/support/safemode.shtml then if you still have malware bytes Scan again in Safe mode then delete all Virus then Restart you computer again . If you Virus never go Try To UseWindows XP System Restore Is Easy to Use Press here http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
4 Doc // Nov 20, 2008
http://www.bleepingcomputer.com/malware-removal/uninstall-antivirus-2009 Step by step . Removal .
5 Bob S // Nov 20, 2008
Download smitfraud fix, learn how to use it, then Malwarebytes’ Anti-Malware, boot your computer into safe mode, use the malware program, then use smitfraud fix, restart it should be normal, if not google search it and try to fix it through the registry (Warning, may screw up system if you delete the wrong thing)
6 Malwarebytes // Nov 20, 2008
Restart in Safe Mode and run msconfig.exe from C:\Windows\System32
How to Boot into Safe Mode
1. Restart your computer
2. Press F8 as many times as possible
3. Instead of Windows loading as normal, a menu should appear
4. Select the option to run Windows in Safe Mode.
5. When you are at the logon prompt, log in as normal
Open the Startup tab and remove EVERYTHING that you don’t recognize. Restart as normal.
Download, Install and Update MBAM
http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe
Download SmitFraudFix
http://siri.urz.free.fr/Fix/SmitfraudFix.exe
Scan with SmitFraudFix and Select the Search option. Now, boot into Safe Mode once more and run SmitFraudFix again but instead of selecting the ‘Search’ option, select the ‘Clean’ option. When it asks if you would like to clean the registry, select yes. Scan with Malwarebytes once more.
7 cotojo // Nov 20, 2008
Boot into Safe Mode with Networking and download SUPERAntiSpyware Free Edition:
http://www.superantispyware.com/superantispywarefreevspro.html
Select Scan your Computer, select your drive and select Perform Complete Scan and remove infections, then click on Preferences, click Repairs Tab and click on any of the System and Browser Repair Items that you may have problems with then click Perform Repair.
If your desktop has changed or icons are missing also use:
Wallpaper Hijacker Removal Tool:
http://www.majorgeeks.com/Wallpaper_Hijack_Remover_d4816.html
Note: You should hit all “Repair” buttons even though it may not say “Found!” This will fix a wallpaper hijack everytime if all repair buttons are pressed.
8 blakeS // Nov 20, 2008
Maybe some components of it are not completely remove, try this manual removal information
(For manual removal of Antivirus 2009)
http://remove-fake-antivirus2009.flesh9.com
9 Jestin M // Nov 20, 2008
Then try to remove this spyware manually by deleting these files:
nstall[1].exe
AntivirusPro2009.exe
wscui.cpl
AVEngn.dll
htmlayout.dll
If you will have problems use this page for instructions:
http://www.pcthreat.com/parasitebyid-7372en.html
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