I have been having this problem for quite some time. When I try to reinstall or remove programs on my computer (no matter what the program!) it comes up with a box saying preparing to remove and then pops up with the error message “The windows installer service could not be accessed. This can occur if you are running Windows in safe mode, or if the windows installer is not correctly installed. Contact your support personnel for assistance”
Would someone be able to give me a step by step guide to repairing this problem??? I’m pretty good with IT and generally can follow instructions anyway.
got it. i ran "dcomcnfg" and found windows installer in the services section. It was set to manual and hadn't started. so i started the services and set it to automatic. success!
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2 responses so far ↓
1 yad // Nov 13, 2008
Unregister and re-register the Windows Installer
1. Click Start, click Run, type MSIEXEC /UNREGISTER, and then click OK. Even if you do this correctly, it may look like nothing occurs.
2. Click Start, click Run, type MSIEXEC /REGSERVER, and then click OK. Even if you do this correctly, it may look like nothing occurs, or you may briefly see an hourglass. After you run this command, the operation is complete.
3. Try your Windows Installer-based application again.
2 Michele C // Nov 13, 2008
you need to download an un-corrupted installer
I think cnet.com/downloads might have it.
you can do a c:\prompt command line, too.
del c:\windows\installer
good luck
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