Well my mozilla firefox hasn’t been workign and i think its the norto internet security program that came with my laptop
But when i try to unistall it says
“Install failed. Gathering error infomation.”
then it asks me to put in the software cd which i don’t have since it came with my computer.
I tried to open to maybe just change the settings but it won’t open
How i do unistall the damn thing!!!
I tried to download the removal tool but when the pop opens it says it can't connect to the internet
that happens when i tried to download
flash earlier too
I used my brother laptop to download the removal tool and it worked
thanks!
..this little episode made me realize why i hate using Internet explorer
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4 responses so far ↓
1 PFCAnde // Oct 4, 2008
You might have to track down that CD. It sounds like there was a file that was deleted by accident somehow. If it was a new computer from the store then the CD had to have came with it. It might be on the CD that says “computer components” or something. If you bought it fro someone else, call them and see if they have it.
2 Michael B // Oct 4, 2008
In my experience, Norton is an awful Internet Security program. This seems to be just more proof of that.
Go to your control panel (Start>Control Panel) and click Add Remove Programs. Find the Norton program in the list and install it.
If that fails, go to C:/Program Files and find the Norton Folder. Delete that. Be sure not to touch anything that you are not Absolutely sure about as deleting the wrong folder in there could cause serious problems in your computer.
Once you install that, you are going to have no virus protection, luckily, there is an easy and free solution to the problem.
Go to free.grisoft.com and download the highly applauded AVG Free Edition. I use this program personally and it gives quality protection for a price that can’t be beat! (FREE!)
If you have any trouble, feel free to e-mail me and we can move on from there
Good Luck!
3 steve f // Oct 4, 2008
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
You need to remove Norton by using the removal tool from their website (Link above).
Once you’ve removed it, I would recommend you to download Avast (free Antivirus) from
http://www.download.com
4 Benjamin // Oct 4, 2008
You can try to re-set NORTON
It maybe able to help you solve problems Download Perfect Optimizer!
http://www.Best-Registry-Cleaner.info
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