Did you know that Norton/Symantec does offer customer service in the U.S.?

After several frustrating hours dealing with customer service reps in India and the Philippines over being billed twice to install Norton Anti Virus on my computer, I was told that I could speak to someone in the U.S. because of my difficulty understanding what was being told to me. I was shocked to find out that yes, customer service is available in the U.S. and it's called "Premium Customer Service" and for $69 I would be connected to them. I called Symantec's Corporate headquarters in Cupertino, California to verify this information and to my disappointment it was true. Does anyone else find this morally wrong???

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