I have norton antivirus on my computer, and after i did a scan, it showed that my pc is infected with a trojan horse. it said that norton antivirus could not automatically delete it, so i would have to do it manually. what should i do guys. how do i manually fix it? i have Vista btw, if that matters. please help me out. i really need instant help…thanks in advance 
Related posts:
7 responses so far ↓
1 sadie_oyes // Jul 29, 2008
Restore your pc to an earlier time…start, all programs, accessories, system tools, system restore
Choose a date on the calender before you were infected.
(pc will automatically restart)
2 cotojo // Jul 29, 2008
Manual removal depends upon which Trojan you have as each create different registry keys.
Try this first
Malwarebytes Anti-Malware:
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?hhTest=1.
Download, install, update and select Quick Scan
RogueRemover:
http://www.download.com/RogueRemover/3000-8022_4-10634508.html
Download, install, update, scan and follow on screen prompts.
VundoFix:
http://www.symantec.com/content/en/us/global/removal_tool/threat_writeups/FixVundo.exe
Disconnect your computer from the internet
Run vundo
Restart your computer
Run the tool again to ensure no traces are left.
If there are the reboot into Safe Mode and run FixVundo again
Also carry out an online scan for free which will also remove many infections:
http://www.bitdefender.com/scan8/ie.html
3 Chris T // Jul 29, 2008
i have vista aswell all u have 2 do is locate where the trojan is
e.g : C:/Progam Files and delete it , i dont recommend using norton anti virus , try nod32 or avg much better
4 rishab v // Jul 29, 2008
This method is only tested on Windows 2000/XP/2003/NT. But have some difference on Windows 9x/ME, you may also use Twister Anti-TrojanVirus to remove it on Windows 9x/ME.
Step 1: Configure Microsoft Windows Explorer to show all files, because most Virus and Trojan horse can hide itself. If you already did it, you may skip this step.
1. Click Start, point to Settings, and Control Panel, and then click Folder Options.
2. In the Folder Options dialog box, click the View tab.
3. In the Advanced settings box, deselect the Hide protected operating system files (Recommended).
4. Select the Show hidden files and folders.
5. Deselect the Hide file extensions for unknown file types.
6. Click OK to save changes.
Step 2: Press Ctrl+Alt+Del, open Task Manager program, click Processes tab, find msstart.exe process, if found, select it and click End Process to kill it.
Step 3: Go to the folder of SystemRoot\Winnt\System32 (If your Windows NT/2000/XP/2003 installed on driver C: then the folder is C:\Winnt\System32), find msstart.exe and directly delete it. Or you can also search for all of msstart.exe files by using Windows Search feature (WINDOWS+F shortcut key), and delete them all.
At the end of the instructions, if all of the steps are completed correctly, then the Trojan has already been completely removed.
5 Sly_Old_Mole // Jul 29, 2008
1. update Norton
2. turn off system restore (trojans love to hide in system restore)
3. boot in safe mode
4. run your scans.
5. re boot if clean turn on system restore.
6 june // Feb 1, 2009
I have just installed norton 2009 antivirus , It has caused my pc to be so slow and have a really hard time connecting with my windows internet explorer . I have pc dr on my pc and it shows that I have alot of viruses on my pc. then the norton ANTI virus says oh you don’t have any viruses.
I didnot pay $50.00 to have this much problem. Now how do I either get this problem fix or get my money back. your call.
7 june // Feb 1, 2009
what.? I purchased antivirus from Norton. it is a norton 2009 . I loaded it on my pc and now nothing works right on my pc. I have pc Dr tools and it tells me I now have 79 viruses on my pc.
and Norton tells me none. I either want my money back or get this pc fix. tell me how.
Leave a Comment