when i was installing my Zune software that i downloaded off of the Zune website, i accidentally put all of the components inside the "program files" folder(when it asks you where to put the zune stuff, i clicked "program files" folder), so now all of the stuff that belongs to Zune is scattered all over the program files folder. how do i get rid of the zune software safely so that i dont accidentaly delete any important files that are necessary for my computer? i already tried to look up the program in "add/remove programs" but it does not appear there because it probably does not have a folder of its own in the "program files" folder. also, i tried to look for an uninstall button but i havent found it. and im worried that if i press that button, everything in the program files folder will be deleted, because when i uninstall another program, the folder that all of the items that program needed were in got deleted, so im afraid i might do harm to my computer. please help me.
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2 responses so far ↓
1 Cyber Dragon // Feb 6, 2009
To perform a clean installation of the Zune software, follow these steps.
Step 1: Perform a clean startup
1. To perform a clean startup procedure, follow these steps.
Windows XP
1. Click Start, click Run, type msconfig, and then click OK.
2. Click the General tab, and then click Selective Startup.
3. Under Selective Startup, clear the following check boxes:
* Process SYSTEM.INI File
* Process WIN.INI File
* Load Startup Items
4. Click the Services tab, select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK, and then click Restart.
Windows Vista
1. Click Start
1.
1.
Start button
, type msconfig in the Start Search box, and then press ENTER.
Collapse this imageExpand this image
User Access Control permission
If you are prompted for an administrator password or for confirmation, type the password or click Continue.
2. Click the General tab, and then click Selective Startup.
3. Under Selective Startup, clear the Load Startup Items check box.
4. Click the Services tab, select the Hide all Microsoft services check box, and then click Disable All.
5. Click OK, and then click Restart.
2. To remove the Zune software from the computer, follow these steps.
Windows XP
1. Make sure that the Zune device is not connected to the computer.
2. Click Start, click Run, type appwiz.cpl, and then click OK.
3. In the Add or Remove Programs window, click Zune, and then click Remove.
4. Click Yes to remove the Zune software.
5. If any of the following software appears in the Add or Remove Programs window, remove that software from the computer:
* Microsoft User-Mode Driver Framework Feature Pack 1.0
* Windows Driver Package – Microsoft WPD
* Windows Media Format 11 SDK
* Windows Portable Devices
Note If you receive an error message that states that there are program dependencies that are blocking the removal of the software, do not remove that software. Microsoft User-Mode Driver Framework Feature Pack 1.0 and Windows Driver Package – Microsoft WPD are automatically installed when you run Zune Setup. If you must have the Windows Media Format 11 SDK installed, you can reinstall the software from the MSDN Windows Media Developer Center Web site after you install the Zune software.
6. On the computer, open the following folder:
c:\program files
Note If the programs list does not appear, click Show the contents of this folder.
7. Locate and right-click the Zune folder, and then click Delete.
Windows Vista
1. Make sure that the Zune device is not connected to the computer.
2. Click Start, type appwiz.cpl in the Start Search box, and then press ENTER.
3. In the Uninstall or change a program window, click Zune, and then click Uninstall.
4. Click Yes to remove the Zune software.
5. If any of the following software is listed in the Uninstall or change a program window, remove that software from the computer:
* Microsoft User-Mode Driver Framework Feature Pack 1.0
* Windows Driver Package – Microsoft WPD
* Windows Media Format 11 SDK
* Windows Portable Devices
Note If you receive an error message that states that there are program dependencies that are blocking the removal of the software, do not remove that software. Microsoft User-Mode Driver Framework Feature Pack 1.0 and Windows Driver Package – Microsoft WPD are automatically installed when you run Zune Setup. If you must have the Windows Media Format 11 SDK installed, you can reinstall the software from the MSDN Windows Media Developer Center Web site after you install the Zune software.
6. On the computer, open the following folder:
c:\program files
7. Locate and right-click the Zune folder, and then click Delete.
Step 2: Empty the Windows temporary folder
To empty the Windows temporary folder, follow these steps:
1. Click Start, click Run, type %temp%, and then click OK.
2. Click Edit, and then click Select All.
3. Click File, and then click Delete. You receive the following message:
Are you sure you want to send these items to the Recycle Bin?
4. Click Yes.
Step 3: Reinstall the Zune software
To reinstall the Zune software, download and then install the current version of the Zune software. To do this, visit the following Zune Web site:
http://www.zune.net/setup (http://www.zune.net/setup)
Note You must be logged on to your computer by using an account that has Administrator rights.
During the installation
2 gimponwheels // Feb 6, 2009
Go to C:\Program Files and look to see if there are "loose" files (not in folder). These might be the software that you are looking for, if they were not installed in a file. That is extremely unlikely though. If you downloaded a theme to dress up your desktop, that would not be located there.
You did not mention the OS you are running or the exact files that you are trying too deal with. I assume that Vista is the same as XP to the extent that you are prompted as to where and under what file name you are installing a file. Keep track of where you put things in the future is the best advice I can think of for you in the future.
If the programs or other files are not causing a problem, you can always just leave them wherever they are.
If they are causing a problem, you can always create a restore point, delete something that seems unnecessary, and if it is necessary you go back to the restore point.
If you have a backup of the programs and information you can always delete the whole mess and restore it from your backups..
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