This is the second time I've had problems with Norton… First time I had to wipe the hard drive and re-install everything which was a great pain. Now, it messed up again! I can't uninstall it the correct way, because it tells me that there is an error and I have to delete the files manually. So, I go into Program Files and try to delete the programs manually and it says "Restricted Access". I really want this thing off because error messages from Live Update pop up on my desktop every few minutes and it's really bugging me. We called the Norton Support line, (which costs $3.95 per minute!!!) and they said it was a problem with our operating system. I'm running on Windows XP Pro which has no problems. PLEASE HELP ME OUT!!! I really don't wanna wipe my hardrive AGAIN!!!!
I got it from the att yahoo website for free. I don't have a disk or product key.
I can't even open Norton to use the program removal!
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15 responses so far ↓
1 fader1000101 // Mar 31, 2008
Use the Norton Removal Tool to remove a failed installation or a damaged Norton product
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
2 ack154 // Mar 31, 2008
You can try this removal tool from Symantec….
3 seven_up_the_uncola // Mar 31, 2008
Hello ,
http://www.symantec.com/norton/support/premium_services/premium_virus.jsp
This is Symantecs contact website . Click the "Start Chat" button . This will get you on your way to the fix . Must have current subscription Key Number . This will get you free Live Chat with experts 24/7 .
4 tech_woman_e_t // Mar 31, 2008
You'll get that "restricted access" stuff trying to delete those files, because a part of the program is running when you start your computer. Norton makes different removal tools that you can download from their site (depends on what version you're running). The removal tool is a stand-alone app that shuts down and deletes norton-related files. You download it from symantec.com, and then you run it. I've had good luck with the removal tools in the past.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument
After you get it straight, go to free.grisoft.com and download free AVG.
5 McWalmart // Mar 31, 2008
Hi,
That sucks.
and I found out that the OverKill perk on COD4 allows you to hold two primary weapons instead of one primary and a pistol.
6 Htwenty // Jun 22, 2008
Yeh microsoft fixed thier OS to keep software companys from sticking the consumers with crap software like norton and what happens they get sued over it and lose so you get to look forward to more of bullshit software from Symantec. When I work on a PC that has any Symantec software on it, I tell them to take it home save anything they wanna keep and bring it back when they are ready to format it. Bad as a virus have to use another program to remove it. ………… how lame
7 omar // Jul 10, 2008
Hi
Bought a HP laptop just a over a month back. It came with Windows Vista Home premium and Norton Security, for 60 days.
After just 30 days my system was infected. After unable to repair/remove infection had to use the HP Restore. Once restored, I removed Norton and installed AVG Free. Have used AVG for nearly two years on other system, no problems with it.
Norton used to be a good AV software, but now it is more of a crapware. I stopped using Norton well over a year ago. Will never use it again, and would recommend people having problem with Norton to uninstall and find alternative like AVG.
8 ha // Dec 24, 2008
How can I update norton 360?It can not be completed
9 rofavita@hotmail.com // Jan 8, 2009
baje por equivocacion norton 360 lo desintalo pero al otro dia esta instalado nuevamente. Cual es la solucion para desintalarlo definitivamente ya que tengo AVG
10 rofavita@hotmail.com // Jan 8, 2009
quiero que me indiquen como desintalar definitivamente Norton 360 de mi equipo ya que el bajarlo o eliminarlo es una decision exclusivamente de mi competencia y no tengo que dar mas explicaciones por lo contrario seria una actitud agresiva de su empresa y dejo aclarado que cualquier inconveniente que se produzca en mi equipo sera de exclusiva competencia de su empresa y los denunciare penalmente
11 rofavita@hotmail.com // Jan 8, 2009
igual al anterior
12 d // Jul 31, 2009
I had to do a total system recovery about a month ago and I could not get Norton uninstalled but it was still there when I got it up and running again. These idiots at Norton don’t give a GD about their product or customers. I emailed them 2 weeks ago about not showing that I renewed for another year (oy vey-I’ll never do that again!) If you are thinking about buying Norton-don’t-the IT person where I work says McAfee is sufficient, cheaper and less complicated.
13 Miep // Aug 11, 2009
I have NORTON ANTIVIRUS and SYMANTECH LIVE UPDATE on my system. The validity expired, and I want to get rid of them. What do I delete first?
14 B.S.KUNDUR SWAMY // Oct 18, 2009
Recently I have installed norton antivirus 2009 to my pc at home. Unfortunately so far Live update is not at all succeeful. I made all efforts but failed. Except Live update other functions are working. I am worried that my computer may get infected in future. Kindly help me how to get the live update into working condition. Hope I will get a proper response to restore the liveupdate in to activation.
15 lemogang seokwang // Oct 28, 2009
my computer have a prblem with installing norton antivirus, one of your technitians was helping me yesterday and was disconneted while helping me. please help me. im afraid my computer can be infected by virus. hope i will get a good respond from you. today i can not even insert the product key. thank you. hope for the best
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