So, I originally had McAfee VirusScan installed on my computer. I recently got an alert message saying that Buffer Overflow Protection (which is a part of the VirusScan console) recently found the "bo:heap" virus on my computer. However, VirusScan didn’t even give me any options for what to do with the virus. Since I got that alert message, I haven’t been able to find any kind of report or virus history that documents the existence of this virus or the fact that VirusScan had even detected a virus at all. It’s acting as if there never was a virus, but I know there was because my computer has been running extremely slow ever since I got that alert message.
Frustrated, I asked someone for advice and he recommended to me that I install Symantec Antivirus to my computer. I didn’t want to uninstall the McAfee program because I was afraid that if I uninstall it, my computer will become vulnerable to the "bo:heap" virus that the McAfee program had found earlier. Therefore, I decided to go ahead and install Symantec Antivirus without uninstalling McAfee VirusScan. Now I have two antivirus programs on my computer. I don’t know what to do now, but I feel like I should uninstall one of them and only keep one antivirus program on my computer. I’m not a very tech savvy person, so I’ll need someone to explain very clearly and thoroughly how I should go about doing this. Can anyone help?
Please, no acronyms! Like I said, I’m not very tech savvy. Sly_Old_Mole, what does "FP" mean?
Are you saying Symantec Antivirus doesn’t detect "bo:heap" because it’s not as good of an antivirus program as McAfee VirusScan? Or are you saying that Symantec doesn’t detect "bo:heap" because "bo:heap" is something only McAfee can detect?
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6 responses so far ↓
1 apple2005 // Oct 16, 2009
Its not good to have two antiviruses at a time. So unistall one which you don’t like. Go to installed programs and uninstall one. Its not a big problem.
2 Wilson // Oct 16, 2009
If the anti virus program don’t have "uninstall". Click StarT, Control Panel, Add or Remove Program, then choose from the list which program you want to delete.
With Norton, if you go to their website, download the program called Norton Removal Tool, it should rid your computer of any Norton products.
3 Sly_Old_Mole // Oct 16, 2009
does Symantec Antivirus find "bo:heap" virus ? "NO" could it be a McAfee FP !
http://majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html
Edit:
FP = force positive
4 Christy // Oct 16, 2009
It is not as easy as just going to the add/remove program in control panel
For one thing.. you may still have an issue, go to the task manager, and the process tab, stop the process for the symantec av program, then go to this site, get free version. http://www.malwarebytes.org/mbam.php
Update it, do a scan, Have it fix/remove any thing found. To remove any av program , you can use the programs removal tool, or you can just go here, for free, http://www.revouninstaller.com and use it to remove one or the other, , this will get the fragments. use the advance removal process.
5 Andrew G // Oct 16, 2009
Almost all anti-viruses try to recognize programs that use virus-alike behaviour, but are not in the databases yet. I think this is the case with Mcafee on your PC.
Both programs are pretty much average, though symantec is better.
I prefer NOD32, though G-data (commercial) and Avast (free) scored better in recent tests.
6 steve f // Oct 16, 2009
FP?
Sly Old Mole…..surely you mean False Positive?
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