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Kaspersky Online Scanner Problem?

April 24th, 2008 · No Comments

I'm posting this question for the second time.. help me please… I'm using Kaspersky Online and after 100% update, this message appears:

Please wait to update the virus definitions…
Downloading from url: ftp://downloads2.kaspersky-labs.com
Downloading remote file: master.xml
Update process FAILED. No further antivirus actions can be performed!
Attention, you must be online to activate Kaspersky Online Scanner, since the latest Anti-Virus bases version must be downloaded prior to scan. Otherwise we cannot guarantee detection of latest viruses. [21]

Obviously, i am online, i am connected to the internet. Why doesn't it work? I tried installing java, i also reinstalled the internet explorer. it still doesn't work. help me please. i only trust Kaspersky.

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