Couple of days before I’ve posted a question regarding the spy ware/viruses. Few nice friends gave their suggestions in order to delete the said spy ware/viruses.I’m thanking to all of them (including Yahoo!Answers). According to one of the nice friend’s suggestion I downloaded ‘Super Anti Spy ware Free Edition’ to delete the spy ware, which was trying to infecting my desktop. After the process, I reboot my desktop but my screen goes blue and not showing any of the desktop icons on screen. Then I press ctrl+alt+del to open task manager in order to know whether the system works or not. I found everything is working fine on task manager. From task manager, then I open FILE choose NEW TASK (RUN) that takes me to CREATE NEW TASK , there I browsed the downloaded ‘Super Anti Spy ware Free Edition’ , which is an icon from ‘C:\Documents and Settings\Desktop\SUPERAntiSpyware.exe’. When I press OK, it takes me to another SUPERAntiSpyware’s window with ’safe mode’ of 4 options. The first option says ‘ the system will restored to the previous setup’ …. I clicked OK …. the screen goes blue and I couldn’t see any of the icon on desktop. The second option says ‘ the system will restored but without of network and some hardwares’ . I try this… the screen opens in black with safe mode and I can see all the icons then I opened my files but my connected printer and net work are not working.The third option says ‘ the system will restored with network but some hardwares are not working’. I try this, too, the screen opens like before in black with safe mode and I can see all the icons then I opened my files, the net work is also opened and working but my connected printer is not working. The fourth option is also saying something like before. So I’m confusing on these and anyone please take care to clear my desktops problem that should be restored again as it was before without spy ware.
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3 responses so far ↓
1 emtoguoy // Aug 12, 2008
Well it sounds like windows explorer is not launching at start up .On your task manager where you went to new task at type explorer in the new task box, It should then launch explorer and give you your desktop. If it will not launch it is possible windows is corrupted. Especially since this is occurring after a spy ware removal.
2 Brandon V // Aug 12, 2008
Try going back into task manager, and click on “File” at the top, then select “New Task (Run..)” and it will give you a little box. In that square where it says Run, type in explorer.exe
3 twistedschool // Aug 12, 2008
The blue screen is the “screen of death” it means your computer is unable to boot properly. You have the right idea in fixing it though. Use safe mode and run antiviruses. more than one just to make sure that you get every thing that has inffected your computer. After running them try to reboot with out doing any thing. If you still get the blue screen of death then you still have a problem that may need the boot disk to repair.
With the disk put it into your cd drive. Try to have your drivers for your computer on another disk also just in case safe mode doesnt allow the cd drive to be accessed. When you have gotten access to the boot disk run recover concole it should go through your computer and reinstall all critical files.
There is a chance you will lose infromation so back up what you can through safe mode first.
It is a lot of work but in the end you will have a health computer again. But try the antisoftwares in safe mode before resorting to recover concel.
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