Ive downloaded this program a week ago and now I can’t open the program or uninstall it and reinstall it. Bcause it was scanning at first but I stopped it and thought I could bring it back up. Now random music is playing on my speakers without any program running and a lot of popups are coming up. When I put te Norton CD in the comp it doesnt detect it and when I press the shortcut icon I only get the Norton Support which tells me to uninsall and reinstall. What can I do??!
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3 responses so far ↓
1 Michael // Nov 19, 2008
Follow my personal website and I can help you. http://home.comcast.net/~mr.frogman/
2 The Phlebob // Nov 19, 2008
It sounds like some malware got on your machine and disabled Norton. I suggest you download the free Stinger utility from McAfee and run it in Safe Mode. Stinger’s only purpose in life is to detect attacks on the major A-V programs.
It’s so good at it the publisher has had to change its name a few times to keep malware from defending against it.
Note that Stinger does not take the place of any other malware removers. You should still run them, probably also in Safe Mode.
Also note that Stinger won’t necessarily repair the damage the malware caused. You’ll probably have to reinstall your anti-virus.
To get into Safe Mode or Safe Mode with Networking:
1.Log out and reboot your machine.
2.When the machine starts the reboot sequence, press the F8 key repeatedly.
3.Select Safe Mode or Safe Mode with Networking from the resulting menu.
4.Login. In case the malware has changed your password, try logging in as Administrator. By default, Administrator has no password.
5.The machine will continue booting, but the Windows desktop will look different.
6.When you’re finished doing what you need to do, log out and reboot back into normal mode.
Good luck.
3 im somebody // Nov 19, 2008
Cool virus or malware you got. It’s rare that they play music for you. Reinstall or get McAfee Avert Stinger or try other virus removers. After you fix your problem, get McAfee site advisor and scan everything you download regardless of if they are from companies. Reinstall is the best thing you can do. Make your computer speed back to what it was: fast. Getting a virus like that, what did you do?
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