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norton antivirus problem?

November 17th, 2008 · 3 Comments

my norton antivirus shut off for some reason and now i cant even bring up the thing to turn it back on. any suggetstions?

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    Tags: Norton


    3 responses so far ↓

    • 1 Mike O // Nov 17, 2008

      If it came with your computer, it was only for a trial period. If you paid for it and put in the code to activate it, I have no idea. You could always uninstall/reinstall if you have the CD.

    • 2 rsmd49 // Nov 17, 2008

      Go into your control panel>programs & features and check the list of installed programs to see if it is indeed still installed. If so, go back to your start menu (round orb on bottom left of desktop) and click more programs (if using Vista) and find Norton and right click it and choose "run as administrator". This should wake a sleeping program if it has not become corrupted.
      If this fails, it may be necessary for you to un-install Norton (using the Norton Removal Tool) and then do a clean re-install.

      Norton Removal Tool:
      http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

      It would be a very good idea to download and run a different anti-virus scanner after you remove the non-working Norton. Try this FREE program. Download and save it to you hard drive BEFORE you un-install Norton, then install and run a full scan right after you un-install Norton:
      http://www.avast.com/eng/download-avast-home.html

      Hope this helps….. GOOD LUCK !!!

      EDIT: If your Norton was indeed a trial version that has expired, you can always keep the Avast! and use it for FREE. It has a real-time (on-access) feature with anti-spyware capabilities. You will have to register it every year, though….It's what I've been using for over two (2) years now. Very good program…

    • 3 Paxman1 // Nov 17, 2008

      do a barrel roll

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