My computer has spyware on it. and i have no clue where i got it from. when i open up the internet it shows a screen that microsoft has detected a virus and want me to download something
So i went to wal mart and bought Norton Antivirus Spyware
Okay i try to install it and it has to get internet connection and it will not connect
Do i need to just reinstall windows and then install my virus protection?
Thanks for any help any one give me
And its windows xp on a compaq
my connection is fine it will not go to any website to do anything
Related posts:
6 responses so far ↓
1 CELYS // Jun 9, 2008
I NO HAVE PROTECT FOR VIRUS
2 CUCHULAINN 1 // Jun 9, 2008
If you can't connect then there is something wrong with your internet connection not Windows. Try fixing you internet connection then reinstall your Anti Virus program if that doesn't work you may have to reinstall Windows but you do realize by reinstalling Windows you will loose all your stuff so I would backup anything that you feel is important on your computer before you do that.
3 ssmindia // Jun 9, 2008
Download and install trojanremover (trial version) and run the application and this would solve your problem if this fails then download and install avast personal version which is free and during installation select the option to clean the computer before booting and then your system would restart and then clean the computer and this is 100% succesful. After all this is over you can unintall all these programs and install your norton antivirus and this will prevent future threats. All the best.
4 J C // Jun 9, 2008
Call your ISP to check your internet connection.
Norton will try to connect to the web for "update information" from its server.
5 Steve // Jun 9, 2008
You only bought Norton Antivirus.
You should have bought Norton Internet Security.
When installing Norton, it does a prescan. You have the option to skip this, which is a mistake.
Once installed Norton will detect the Internet and download the latest definitions and then do a full system scan.
I suggest reinstalling Norton and follow all instructions.
I also suggest using a full Internet Security Suite otherwise you are not protected from adware, malware, phishing etc etc.
6 DIIRE // Jun 9, 2008
You don't need to reinstall windows to get rid of the virus. If you can't install and run Norton try downloading AVG 8 free version from the link below.
http://free.grisoft.com/
If you still have problems, you may want to get a malware removal expert to help you fix your pc, then you should be able to install Norton. If you go to Pc Help Forum (see link below) a security expert will work with you one on one to remove all the virus/malware from your computer for free. Do the prework in the link and then post the logs in the New Hijack This section.
http://www.pchelpforum.com/new-hijackthis-logs/11849-please-follow-these-instructions-before-posting-your-hijackthis-log-aka-prework.html
Leave a Comment