Currently running a pc on WinXP Home for a coworker (this is the third time I've had to fix his computer in a 12 month period). I've discovered that I have numerous false Antivirus programs that have been installed on this machine. The trojans have even gone in and disallowed me (admin) from updating and running full system scans w McAfee SecurityCenter. They have even blocked almost everything in my control panel. I've gone into safe mode with another admin account, and am trying to install Symantec Endpoint Client (Apparently I can't even do anything with McAfee in safe mode w/ networking), but to no avail. I keep getting this error message in a Windows Installer box:
The system administrator has set policies to prevent this installation.
Like I said, I'm the admin, running in safe mode.
Please help me. I know if I can get a current decent AV on my machine, I can actually clean it and make it functional again.
Related posts:
6 responses so far ↓
1 yabanize // Jan 11, 2009
it will be a rough anti virus
to remove first get malwarebytes anti malware from here http://www.download.com/Malwarebytes-Ant… now reboot your computer.
as soon as you turn your computer on keep on pressing the F8 key rapidly, a menu should come up, select safe mode with networking using the arrow keys and then press enter.
logon as normal and run malwarebytes anti malware update it and run a full scan scan
once its found the malware follow the instructions to remove it
restart your pc into normal mode
now get pc tools spyware docter starter from google pack http://pack.google.com
update it and run a scan and ur done
do you have virus protection? if not go to http://www.free-av.com
install and update
2 Bass Computers // Jan 11, 2009
Many viruses today try to interfere with the downloading of windows security updates and the installation of antivirus and antimalware software. Some of the viruses are so sophisticated that they can render the new software ineffective during the download and installation process, before you ever get a chance to run the first scan. They can block updates, thus making the antimalware or antivirus software almost usless. Remote programs and intruders can manipulate and control your computer so that nothing works the way it is supposed to work, and it makes the virus or malicious software very difficult to remove. More malware can download onto your computer even while you are running scans to remove it!
You may need to disable or un-install McAffe temporarily before you do the following. It sounds like it has already been damaged. Let us know how it works out, you can email us from the profile page.
Go to http://antivirus-firewall-software.tech.officelive.com/tutorialone.aspx to download some good free software with instructions on how to use it to start cleaning malware and viruses from your computer now.
We recommend the following programs for virus removal and protection:
(1) Avast, (2) Kapersky, and (3) Avira. Avast and Avira have the free versions, Kapersky does not. All of these have been tested, evaluated, and rated by AV Comparatives, and they are from 97% to over 99% effective for virus removal.
We recommend these programs for malware, spyware, and adware problems:
(1) SuperAntiSpyware, (2) A-Squared, (3) Spyware Doctor, (4) Ad Aware, with (5) Spybot as an optional scanner. Spyware Warriors has tested and rated most of these and they are among their recommended programs. All of them come in a free version, or a paid, upgrade version.
A list of some of the best software you can use and how to use it is at: http://antivirus-firewall-software.tech.officelive.com/list.aspx
There is another website that shows you how to block spyware, malware, and viruses from your computer at http://spyware-blockers.tech.officelive.com/default.aspx
Both of these websites are hosted by Microsoft and they are safe. Tech support is available if you need help.
3 Michael Ms // Jan 11, 2009
dude, stop trying to install weak antivirus programs,
download Avast. The best antivirus program, that's the one I have,
Here I am offering you the free avast home edition,
http://www.avast.com/eng/download-avast-home.html
The download from cnet is in english, if you want it in another language, scroll down the page.
4 deathspoet20 // Jan 11, 2009
ok step one back up all data then install linux case close good bye virus hello safe os
5 ad // Feb 4, 2009
One problem he is having is that he can’t install . SO you have to help him with that first. I don’t know how to fix it, but maybe someone else does.
6 theguy // Mar 29, 2009
I’m dealing with the same on a customer machine - 24 hrs into it and still can’t repair it. Backup all bookmarks/favorites, pictures, music etc etc - blow that computer away and reinstall windows. Mine has a rootkit and although all these tools say they cleaned it - they don’t always get it all…you want to risk that keystroke logger that’s still running in the background? Not me - reinstall windows.
Leave a Comment