I have cancelled online twice for an upgrade for Norton Internet Security that was stopped by Norton because I had already had Norton 360 upgrade. I cancelled the same day twice that was a week ago and they have not credited my bank account.
Norton 360 did not remove 2 viruses and a spyware. I would get an alert 2 or 3 times a day to reboot and Norton 360 would not remove them at all. It costs me $150 to get my hard drive reformatted and software reloaded with a new virus and spyware protection. I also cancelled the 2 year subscription for Norton 360 to be reimbursed for the remaining amount because of the damage that was done to my computer.
I have looked online for a phone number which I can't find. The only thing I found was an online chat support which I have to download and I refuse because of the damage Norton has already done to my computer.
Any information you can give will be greatly appreciated.
Thank you!
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1 response so far ↓
1 jibbarjabar // Jun 9, 2008
You can try 800- 441-7234 from:
http://www.hardtofind800numbers.com/listings/n.htm
But don't hold your breath on getting re-imbursed because Norton missed some malware. You must be aware of this…
NO anti-virus can ever be relied upon to give any where near 100% protection. None of them do, free or paid. Most only detect about 90 to 95% of all KNOWN viruses. When a brand new virus is released, NO signature-based anti-virus will detect it for several hours up to several days. And over 1200 new variants of viruses and other malware are created by the "black-hats" each and every day.
You should consider an anti-virus program to be your "last line of defense". Safe internet surfing and downloading practices (NO warez, NO P2P, sorry) along with maintaining your Windows and all your installed software with all critical updates and security patches should be your frontline defense.
Sorry for the bad news but those are the facts, good luck anyway.
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