this sucks so bad my wife uses the laptop for just surfing the web and now shes got viruses out the ying/yang thanks to the thing call personal antivirus any advice on getting computer cleaned like it was day 1 ? cause im out of ideas im just a little peeved that i payed for trend micro to protect our computers so we can get on the internet and yet trend micro does not detect anything on my wifes laptop.
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2 responses so far ↓
1 Moo // Oct 3, 2009
Start your PC in safe mode with networking by hitting F8 a bunch of times when the computer is booting. Then go and download Malwarebytes Antimalware (http://bestfree-spyware-virus-trojan-protec.blogspot.com/ you might have to download it on another computer and put it on a flashdrive if the site was blocked by the malware, and rename the file to prevent that from being blocked as well), and install, update, and run it. Then remove what it finds and restart your computer.
2 Trailerpark Pirate // Oct 3, 2009
Personal Antivirus Removal Instructions for XP
Plan A
Quick fix:Open IE and type or copy & paste
C:\Program Files\Common Files\Uninstall\PersonalAV\Uninstall.lnk
in the address bar and hit enter.
Plan B
1.Hit Ctrl Shift and Esc at the same time and bring up your task manager and choose the processes tab and look for PerAvir.exe, unins000.exe, services.exe,
iv.exe and winlogon.exe? Rt click on them and choose end process.(If you can’t move on)
2.When your done shutting them down click on [File] at the top left corner of your task manager and choose New Task (Run).Type msconfig and hit Ok. Go in BOOT.INI tab and tick both "Safe boot" and to the right of that "Networking" and hit Apply and Close.(It will boot in "Safe with networking mode" Choose Administrator)
3.While in "Safe with networking mode" download Malwarebytes.
(Free) http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol
(Note)If you already have Malwarebytes installed and it won’t run go in it’s program file and rt click on the red mbam app and rename it mbam.bat then rt click and choose send to-> Desktop (create shortcut) now close out of everything and go to your desk top and use that app to launch M-Bam for now on.
4.Right click on the mbam setup app you downloaded and rename it xxxx then Dbl click on it and install and update it and run a full scan and delete/quarantine all entities it finds and restart if it asks? (Note) If it won’t update use this link to download and install the latest rules: http://www.malwarebytes.org/mbam/database/mbam-rules.exe
5.Go to Start,Run,type msconfig and hit ok.Go in BOOT.INI tab and untick Safe Boot and then go in the Startup tab and (uncheck) all programs (not) needed at startup (Only check programs you want running all the time like antivirus,IM,etc)"Lesser is better in this case" and hit apply,close,restart.
Your computer will boot normally and on your desktop a window will popup,check "Don’t show this message" box and hit ok and your done (~8
(Note)Check here for info’s on startup programs http://www.techspot.com/startup/
(How to video) http://www.youtube.com/watch?v=rbSwtNiBx5A&feature=channel_page
(Optional)
Download Superantispyware,install,update,and run a quick scan and
delete/quarantine all entities it finds.
(Free) http://download.cnet.com/SuperAntiSpyware-Free-Edition/3000-8022_4-10523889.html?tag=mncol
If you need more battle plans
drop me an email by clicking
on my name under my avatar?
Stay Safe Out There (^.^)
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